Need Subheading
Strategic Alliances
BrightServ has cultivated and developed an emerging niche business by forming solid working relationships with insurance carriers. These relationships have given BrightServ access to the business of repairing and replacing property damage.
BrightServ’s access translates into a nearly non-competitive selling opportunity for the network dealer. As part of the overall claims process, network dealers are generally in front of customer before any competitor. The added credibility from working with the insurance carrier helps to ensure a very high close rate on BrightServ appointments.
Proven Management Practices
The BrightServ business opportunity begins with claim data from the insurance carriers. This is the raw material that only begins the process for our network dealers. For each file, BrightServ:
- Contacts the homeowner
- Reviews the program
- Reminds the homeowner of the deductible amount owed
- Introduces the network dealer
- Sets a firm appointment for the inspection/measure
This detailed process ensures that the network dealer will be assigned a qualified selling opportunity.
Advanced Systems
All BrightServ business is tracked and managed through an online interactive database. This system tracks the progress of each claim received from data input to the job conclusion. Network dealers can access all of their jobs, as shown in the summary screen below. The summary shows all jobs at a glance, including basic customer information, job status, and time in status.
Each lead/job has a complete interactive electronic file, available through hyperlinks on the summary page
The detailed view provides access to all the customer location and contact information, job status, estimator, and notes.
The notes field is one of the most powerful features of the online system. Every important conversation, status change, and update can be referenced in the system and retained as part of the file. Anyone accessing the file can quickly get up to date on a file by reading the sequential file notes.
