A Network You Can Depend On
BrightServ partnered with Shaw Flooring in August 2006 to deliver national flooring services to the insurance industry resulting in the BrightFloors Program.
Fact: Insurance claims generate more than $10.5 BILLION in annual flooring purchases
Do You Want More Business?
BrightFloors’ Dealer Network Program will redirect a higher percentage of these insurance claims purchases to Shaw Flooring Alliance members
With the Shaw Flooring Alliance, BrightFloors uses proven managed repair expertise, superior customer service techniques and the industry strength of a national manufacturer to deliver THE FLOORING SOLUTION to the P&C Insurance Industry
Flooring dealers participating in the BrightFloors network realize significant increases in both volume and quality of sales as a result of participation
BrightFloors will show dealers how to develop this new market segment and service the insurance claims business in your local area
Flooring Program Value Proposition
- Delivery of Qualified Leads – Legitimate source of customers ready to purchase immediately
- Multiple Insurer Participants – Exponential increase in volume due to sustainable, consistent sales from several possible sources
- Inbound/Outbound Calling – Provides lead validations, sets customer expectations, reinforces the program, prepares for the sale, and scheduling for installers
- Estimate Administration – scope validation, identification/value coordination, discount application, standardized estimation format, agreed cost of repairs and system upload to memorialize all documentation
- Job Management – Outbound status calls to customer, inbound availability for issues/questions, communications interface, documentation of job details
- Quality Assurance Program – 100% desk review, 15% customer satisfaction surveys, 2% field reinspections, full reporting to manufacturer, contractor and insurance company
- Warranty Management – Labor and materials covered for 2 years, manages customer expectations, provides dispute resolution, facilitates repair process and reporting
- Metrics Reporting – Standard, custom and ad hoc formats, system accessible with password
